Privacy Policy for Product Registration and Warranty Claims
Effective Date: October 7, 2025
We value your privacy and are committed to protecting your personal information. This section
of our Privacy Policy explains how we collect, use, and safeguard your personal information
when you register your product or submit a warranty claim.
- Information We Collect
When you register your product or submit a warranty claim, we may collect the following
personal information:
Contact Information: Name, email address, phone number, and mailing address.
Product Information: Details about the product, such as serial number, model, and
purchase date.
Claim Details: Information related to your warranty claim, including the reason for the
claim and supporting documentation (e.g., proof of purchase). - How We Use Your Information
We use the personal information you provide for the following purposes:
Warranty Administration: To process and fulfill your warranty claim, including verifying
product eligibility and coordinating repairs or replacements.
Fraud Prevention: To verify the authenticity of your claim and protect against fraudulent
activities.
Product Improvement: To analyze warranty and product data to enhance the quality,
performance, and safety of our products.
Communication: To contact you regarding your warranty claim, product registration, or
related updates. - How We Protect Your Information
We implement appropriate technical and organizational measures to safeguard your personal
information against unauthorized access, loss, or misuse. These measures include encryption,
secure storage, and access controls. - Sharing Your Information
We do not sell or share your personal information with third parties for marketing purposes. We
may share your information with:
Service Providers: Trusted partners who assist in warranty administration, such as
repair centers or logistics providers, under strict confidentiality agreements.
Legal Compliance: When required by law or to protect our rights, property, or safety, or
that of others. - Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information,
including:
Accessing or correcting your data.
Requesting deletion of your data.
Opting out of certain data uses. To exercise these rights, please contact us at
reformer.warranty@bessindustries.com.
- Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined
in this policy, including warranty administration and legal obligations, unless a longer retention
period is required or permitted by law. - Contact Us
If you have questions about this Privacy Policy or how we handle your personal information,
please contact us at:
Email: reformer.warranty@bessindustries.com
Phone: 440-352-3191
Address: 9475 Pinecone Dr., Mentor, OH 44060 - Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website
www.bessindustries.com,